Terms of use

Beta

Superlamp is in beta. Features change often, and things may break or be removed. Access is by invitation, and we decide who gets in.

Research costs money to run, whether you start it or autopilot does, so access is on the paid plan below. Nothing is ever charged without your agreement.

Paid plan

The paid plan is by invitation. It covers all research: manual runs on any project, and autopilot every other day on up to two projects at a time. Everything else is unlimited under fair use, which means normal use for your own research, with no hard limits. Each autopilot run reads roughly 50 to 150 sources per project. If your use runs far above what you pay, we will talk to you before anything changes.

The plan is paid upfront, one month at a time, through our payment provider, whose name appears on your receipt. Each month is a separate payment, so there is nothing to cancel: if you don't buy the next one, access ends at the end of the month you paid for. Refunds: charged by mistake, or decided in the first 7 days that it is not for you, with at most two runs you started yourself? Tell us and we refund the month in full. After that the month stays paid, and there are no partial refunds, because the research has already run and been paid for by the day.

This is a beta price, not a fixed one. Running AI research costs real money and those costs move, so the price may change. We will give you at least 30 days' notice before any change, and no payment will ever be at a price you have not seen.

The beta is a two-way deal: once a month we ask you for a short check-in, so the product improves with you. If we cannot reach you for it, we may not offer the next month.

Your account

You must be 18 or older to use Superlamp. Keep your sign-in secure and do not share your account. You are responsible for what happens in it. Tell us at [email protected] if you think someone else has access to it.

Emails from us

By using Superlamp, you agree that we can email you about the service. That includes sign-in codes and account notices, which are part of how the service works, and updates about your projects, such as a daily or weekly summary of new findings. You can choose how often you get project updates, or turn them off, and every one of them will say how. Now and then we may also email you news about Superlamp itself, such as what changed or what is coming; you can opt out of those with one click. We don't send marketing from other companies.

Using Superlamp fairly

Superlamp is for understanding what people need, so you can help them. That means honest research: learning from the problems people describe, talking with them to understand more, and offering something useful when it genuinely answers what they asked for, including your own product.

Please do not:

• use it for anything illegal, or to harass, deceive, spam or harm the people whose posts it finds;
• send bulk or automated messages to the people it finds;
• collect the people it finds in order to sell or share their details, build marketing databases, or use them for anything other than the research and help described above;
• try to break, overload, or get around the limits or security of the service;
• copy the service, or scrape it automatically;
• resell access without our written agreement.

When you reach out to someone, be open about who you are and why you are writing, and follow the rules of the place where they shared it and the law that applies to you.

If these rules are broken, we may end your access straight away and without a refund (see Ending your use).

Content

• Yours: your project setup and your artifacts: the opportunities and other documents Superlamp creates for you, and anything you export from Superlamp. You can use them however you like, within these terms.
• Ours: the insights Superlamp extracts from public data, and the patterns formed from them. They form a shared research base that we may use across the service, including in anonymous summaries we publish. We never publish your project setup or artifacts, or anything that identifies you, without your permission.
• Public posts belong to the people who wrote them and remain subject to the terms of the place they were published. Superlamp quotes them for research and links back to the original source.

AI results can be wrong

Superlamp uses AI models to read and summarise public conversations. Every quote it shows is checked against the original post and links back to it, so you can see the source yourself. Even so, summaries, groupings and counts can be incomplete, out of date, or wrong. Use them as research input and check what matters before you rely on it.

No guarantees

Superlamp is provided as it is, without warranties of any kind. As far as the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, arising from your use of the service. Nothing in these terms limits liability that cannot be limited by law.

Ending your use

You can stop using Superlamp and ask us to delete your account at any time. During the beta, we may also end or pause your access at any time, for any reason or without giving one. If you have paid for the current month, we will refund it unless these terms were broken. Where we can, we will tell you first, so you have time to export your artifacts. If these terms are broken, we may end access straight away.

We may also stop offering Superlamp altogether. If we do, we will tell you as early as we reasonably can, refund the current month if you have paid for it, and keep exports working until the end date. That is the extent of what we owe you if the service ends.

Changes

We may update these terms as the product grows. We will change the date at the top, and for important changes we will tell you by email. Continuing to use Superlamp after a change means you accept the new terms.